To contact GLM Chat, email info@glm-ai.chat. Email is the only way to reach us, and the GLM Chat Team reads every message that arrives there, whether it is a correction, a problem with the free chat, a privacy request or a business inquiry.
How to contact GLM Chat
One well-written email gets a faster, more useful answer than several short ones. Include whatever applies to your message:
- The full URL of the page you are writing about.
- For a correction: the exact sentence or number that is wrong, and a link to the official source that shows the right one.
- For a chat problem: the model you picked, roughly when it happened (in UTC if you can), your browser and device, and the error text you saw.
- For a privacy request: what you want us to do, such as explain, delete or stop processing something.
Please do not send passwords, API keys or other secrets by email. We will never ask for them.
What to write to us about
Corrections
If a price, a limit, a model ID or a benchmark figure on our site does not match the official source, tell us. We compare your report with the source and fix every page where the figure appears. Our editorial policy explains the sources we rely on and how corrections are handled.
Problems with the chat
Some behavior is expected. Paid models allow 40 messages per day per visitor, GLM-Image allows 3 images per day, and messages are capped at 8,000 characters. On busy days, replies can come from GLM-4.7-Flash with the label “GLM-4.7-Flash (daily limit reached)”. If you hit something else, such as replies that never arrive, an upload that fails or a model that will not load, write to us with the details above. If the problem is with Z.ai’s own services rather than our chat, our guide to fixing GLM and Z.ai errors is the quicker route.
Privacy requests
Our server does not store the text of your conversations, and your chat history lives only in your own browser, so in most cases there is nothing on our side to hand over or delete. You are still welcome to ask. The privacy policy explains exactly what is and is not kept.
Advertising and partnerships
For advertising or partnership inquiries, use the same address and describe what you have in mind. Sponsorship never buys coverage, rankings or scores on GLM Chat.
What we can’t help with
GLM Chat has no access to Z.ai accounts. We cannot reset a Z.ai password, create or recover an API key, change a Coding Plan subscription, issue refunds or raise your rate limits. For those, go to Z.ai directly:
- Z.ai documentation: docs.z.ai
- Z.ai technical support: z.ai/contact
- API keys: z.ai/manage-apikey/apikey-list
- Your account’s rate limits: z.ai/manage-apikey/rate-limits
Before you write to Z.ai, our guides may already have the answer: GLM API rate limits and error codes explains 401, 429 and 1113 errors, and the GLM Coding Plan guide covers tiers, credits and cancellation rules. For a list of genuine Z.ai addresses, see official Z.ai links.
When to expect a reply
We answer messages that need a reply as soon as we can, and corrections that affect prices, limits or code get priority. We do not promise a fixed response time. If your message is about a fix, the fastest confirmation is usually the corrected page itself.
While you wait, the free GLM chat is open, no sign-up needed.